COMPLIANCE & OPPORTUNITY
Digital Accessibility for Financial Services
We help financial organisations understand accessibility requirements, improve critical customer journeys and embed accessibility into everyday digital delivery.
Assess. / Improve. / Maintain.
Finding accessibility issues is only the beginning.
Financial organisations often already have accessibility tools, audits, product teams, compliance functions and external suppliers. The challenge is deciding what matters, creating ownership, implementing improvements efficiently and preventing the same problems from returning.
Too many findings
Tools and audits generate issues, but teams struggle to see what matters most.
Unclear priorities
Accessibility competes with product roadmaps, regulatory requirements and delivery deadlines.
Fragmented ownership
Responsibility is spread across product, design, development, content, compliance and suppliers.
Fixes don't scale
Issues are fixed individually instead of addressing the underlying component, process or design decision.
Problems return
New releases and content introduce barriers when accessibility is not built into everyday delivery.
The challenge is not finding more issues. It is building a way of working that turns accessibility into lasting improvement.
Assess. Improve. Maintain.
A practical model for understanding accessibility risk, improving the customer journeys that matter most and maintaining accessibility as financial services evolve.
Assess
Understand where accessibility breaks down.We evaluate accessibility across critical financial customer journeys, digital products, documents, design systems and the workflows around them — identifying both barriers and the reasons they occur.
Improve
Fix what matters — at the source.We help organisations address the most important accessibility barriers across design, development, content, documents and processes — focusing on underlying causes rather than repeated fixes.
Maintain
Keep accessibility part of everyday delivery.Through ongoing expert support, reviews and validation, we help accessibility remain part of product delivery as financial services, customer journeys and regulatory requirements evolve.
Responsibility and opportunity.
In financial services, accessibility sits at the intersection of regulation, customer experience and digital quality. Organisations need to understand their responsibilities while ensuring that customers can independently access and use essential financial services.
Understand your responsibilities.
Consumer banking services are among the areas covered by the European Accessibility Act. For financial organisations in scope, accessibility requires ongoing attention to digital services, customer journeys, documentation, processes and governance.
Design financial services for more people.
Accessible financial services allow more people to independently manage everyday financial tasks — from opening an account and making payments to accessing pension, insurance and investment information.
Focus on the experiences that matter.
Accessibility cannot be understood page by page alone. We evaluate complete customer journeys and the interactions between authentication, forms, content, documents, components and digital services.
Customer onboarding
Login & authentication
Payments & transactions
Documents & self-service
From accessibility insight to operational action.
Accessibility technology provides testing, monitoring, data and automation at scale. A-23A provides the expert capacity to turn those insights into priorities, implementation and lasting practice across financial products and teams.
Accessibility technology
- Scalable testing and monitoring
- Accessibility data
- Automated issue identification
- Dashboards and progress tracking
- Remediation guidance
- Integration with digital tooling
A-23A
- Dedicated expert capacity
- Prioritisation based on customer, regulatory and business impact
- Collaboration across product, design, development, content and compliance
- Operational ownership and follow-up
- Governance and integration into everyday delivery
- Vendor-neutral support across existing tools and suppliers
We work with your existing accessibility tools, design systems and development workflows. Our role is not to replace your technology stack, but to help turn it into an effective accessibility practice.
Make accessibility part of everyday delivery.
Accessibility in financial services is not only a technical concern. It requires clear ownership, workflows and controls across the organisation.
Clear ownership, quality gates, requirements, documentation and reporting connect teams around a shared way of working — and keep accessibility aligned with how regulated products are delivered.
Built on product expertise.
Accessibility works best when it is built into product development from the beginning. Our experience across product, design and regulated environments helps connect accessibility with real customer journeys and everyday delivery.
Service Design & Analysis
We identify where accessibility barriers affect critical financial journeys, services and customer interactions.
UX & UI Design
We create accessible interactions, components and design systems without compromising the experience.
Product Management
We integrate accessibility into product roadmaps, delivery workflows and everyday decision-making.
Financial services experience · Operational focus · Vendor neutral
Led by experience. Delivered with the right expertise.
A-23A is led by Rógvi Sivertsen, with a background in digital product development, service design, UX and complex regulated environments, including financial services. Depending on the scope, A-23A brings together the right specialist expertise to support accessibility across products, customer journeys and everyday delivery.
Rógvi Sivertsen
Founder & Lead Consultant, A-23A
