Digital accessibility for regulated industries
The operating layer for accessibility.
We help regulated organisations and public sector bodies prioritise accessibility issues, assign clear ownership and follow up until improvements are part of everyday delivery.
Assess. / Improve. / Maintain.
Finding accessibility issues is only the beginning.
Regulated organisations and public bodies often already have tools, audits, internal teams and external suppliers involved. The harder part is prioritising what matters, creating clear ownership, implementing improvements effectively and making sure the same problems do not return.
Too many findings
Tools and audits generate issues, but teams struggle to see what matters most.
Unclear priorities
Accessibility competes with product roadmaps, regulatory requirements and delivery deadlines.
Fragmented ownership
Responsibility is spread across product, design, development, content, compliance and suppliers.
Fixes don't scale
Issues are fixed individually instead of addressing the underlying component, process or design decision.
Problems return
New releases and content introduce barriers when accessibility is not built into everyday delivery.
The challenge is not finding more issues. It is building a way of working that turns accessibility into lasting improvement.
Assess. Improve. Maintain.
A practical model for understanding accessibility risk, improving the user journeys that matter most and maintaining accessibility as services, regulations and organisations evolve.
Assess
Understand where accessibility breaks down.We evaluate accessibility across critical user journeys, digital products, documents, design systems and the workflows around them — identifying both barriers and the reasons they occur.
Improve
Fix what matters — at the source.We help organisations address the most important accessibility barriers across design, development, content, documents and processes — focusing on underlying causes rather than repeated fixes.
Maintain
Keep accessibility part of everyday delivery.Through ongoing expert support, reviews and validation, we help accessibility remain part of product delivery as services, regulations and organisations evolve.
Responsibility and opportunity.
Accessibility sits at the intersection of regulation, user experience and digital quality — whether the service is a bank account, an insurance claim, a train ticket, a phone contract or a public service.
Understand your responsibilities.
The European Accessibility Act covers certain services such as consumer banking, e-commerce, electronic communications, elements of passenger transport, access to audiovisual media and e-books. Public sector bodies' websites and mobile apps are covered by the Web Accessibility Directive. The requirements depend on the service and applicable national rules.
Design essential services for more people.
Accessible services let more customers and citizens independently open an account, make a payment, file a claim, buy a ticket or apply for a public service.
Sectors we work with.
Different sectors, shared challenges: complex journeys, strict requirements and many teams and suppliers involved.
Financial services
Banking, payments and investments — our deepest experience.
Insurance & pensions
Claims, policy information and pension journeys.
Public sector & government
Citizen-facing services, self-service portals and digital forms.
Telecommunications
Phone contracts, account management and digital support.
Transport & ticketing
Travel information, bookings and digital ticketing.
E-commerce & digital services
Online purchasing, subscriptions and access to digital media.
Focus on the experiences that matter.
Accessibility cannot be understood page by page alone. We evaluate complete user journeys and the interactions between authentication, forms, content, documents, components and digital services.
Onboarding & applications
Login & authentication
Including national eID.
Payments, transactions & bookings
Documents, forms & self-service
From accessibility insight to operational action.
Accessibility technology provides testing, monitoring, data and automation at scale. A-23A provides the expert capacity to turn those insights into priorities, implementation and lasting practice across products, services and teams.
Accessibility technology
- Scalable testing and monitoring
- Accessibility data
- Automated issue identification
- Dashboards and progress tracking
- Remediation guidance
- Integration with digital tooling
A-23A
- Dedicated expert capacity
- Prioritisation based on user, regulatory and organisational impact
- Collaboration across product, design, development, content and compliance
- Operational ownership and follow-up
- Governance and integration into everyday delivery
- Vendor-neutral support across existing tools and suppliers
We work with your existing accessibility tools, design systems and development workflows. Our role is not to replace your technology stack, but to help turn it into an effective accessibility practice.
Make accessibility part of everyday delivery.
Accessibility in regulated and public services is not only a technical concern. It requires clear ownership, workflows and controls across the organisation.
Clear ownership, quality gates, requirements, documentation and reporting connect teams around a shared way of working — and keep accessibility aligned with how regulated and public services are delivered.
Built on product expertise.
Accessibility works best when it is built into product development from the beginning. Our experience across product, design and regulated environments helps connect accessibility with real user journeys and everyday delivery.
Service Design & Analysis
We identify where accessibility barriers affect critical journeys, services and user interactions.
UX & UI Design
We create accessible interactions, components and design systems without compromising the experience.
Product Management
We integrate accessibility into product roadmaps, delivery workflows and everyday decision-making.
Regulated & public sector focus · Operational focus · Vendor neutral
Led by experience. Delivered with the right expertise.
A-23A is led by Rógvi Sivertsen, with a background in digital product development, service design, UX and complex regulated environments, including financial services. Depending on the scope, A-23A brings together the right specialist expertise to support accessibility across products, user journeys and everyday delivery.
Rógvi Sivertsen
Founder & Lead Consultant, A-23A
