Services / Digital Accessibility
Digital accessibility that works in practice.
Our specialist practice. We help regulated and public sector organisations assess accessibility, improve the journeys that matter and make accessibility part of everyday delivery.
The problem
Finding issues is only the beginning.
Most organisations already have tools, audits, internal teams and suppliers. The harder part is prioritising what matters, creating clear ownership, implementing improvements effectively and making sure problems do not return.
- 01
Too many findings
Tools and audits generate issues, but teams struggle to see what matters most.
- 02
Unclear priorities
Accessibility competes with roadmaps, regulatory requirements and deadlines.
- 03
Fragmented ownership
Responsibility is spread across product, design, development, content, compliance and suppliers.
- 04
Fixes don't scale
Issues are fixed one by one instead of at the component, process or decision behind them.
- 05
Problems return
New releases and content reintroduce barriers when accessibility is not built into delivery.
Our method
Assess. Improve. Maintain.
A practical model for understanding accessibility risk, improving the journeys that matter most and maintaining accessibility as services, regulations and organisations evolve.
Assess
Understand where accessibility breaks down.
We evaluate accessibility across the areas that shape real customer experience, not only isolated pages but the journeys, products, documents and workflows behind them. The output is more than a list of WCAG failures. We clarify risk, identify underlying causes, define ownership and translate findings into practical priorities. It is a decision-making tool, not a certification.
- Critical customer journeys
- Digital banking, onboarding and authentication
- Payments, forms and calculators
- Pension and insurance journeys
- Customer portals
- Documents, PDFs and statements
- Design systems and components
- Existing findings, supplier workflows and governance
Improve
Fix what matters, at the source.
Improvement is prioritised around customer, regulatory and business impact, and addressed at the level that creates lasting change. Instead of fixing the same issue page by page, we help address the component, process or design decision that created it, working alongside your teams.
- Accessible journeys and UX/UI improvements
- Component and design system remediation
- Accessible forms
- Document remediation
- Content improvements
- Development guidance
- Process improvement and supplier requirements
- Training and governance
Maintain
Keep accessibility part of everyday delivery.
An ongoing managed service that gives you continuous access to accessibility expertise as products, content, journeys and teams change. The aim is not to repeat a full audit every month. It is to make sure accessibility does not gradually deteriorate, without needing to build an entire accessibility function internally.
- Accessibility health checks
- Release and critical journey reviews
- Validation of previous fixes
- Document review
- Expert product support
- Governance follow-up
- Reporting
- Accessibility guidance
Tools and expertise
Technology provides visibility. We create momentum.
Accessibility technology provides testing, monitoring and data at scale. A-23A provides the expert capacity to turn those insights into priorities, implementation and lasting practice. We are vendor-neutral and work with your existing tools, design systems and workflows.
| Accessibility technology | A-23A |
|---|---|
| Scalable testing and monitoring | Analysis of critical journeys and their business impact |
| Automated issue identification | Prioritisation by user, regulatory and organisational impact |
| Dashboards and progress tracking | Operational ownership and follow-up |
| Remediation guidance | Collaboration across product, design, development, content and compliance |
| Integration with digital tooling | Governance and integration into everyday delivery |
Focus on what matters
Complete journeys, not just pages.
A technically compliant page does not guarantee an accessible journey. We evaluate the interactions between authentication, forms, content, documents, components and services.
Onboarding & applications
Opening an account, applying for a product or service.
Login & authentication
Including national eID.
Payments, transactions & bookings
Time-sensitive tasks where a single barrier stops completion.
Documents, forms & self-service
Statements, letters and everyday service tasks.
Governance
Accessibility is an operating discipline.
It requires clear ownership, workflows and controls across the organisation. We help establish the roles, quality gates, requirements, documentation and reporting that connect teams around a shared way of working.
Regulation and value
Responsibility and opportunity.
Understand your responsibilities
The European Accessibility Act covers certain services, including consumer banking. Public sector websites and apps fall under the Web Accessibility Directive. Requirements depend on the service and national rules.
Accessibility legislationDesign essential services for more people
Accessible services let more customers and citizens open an account, make a payment, file a claim or apply for a public service independently.
The business case
Built on product expertise
Accessibility works best when built in.
Our experience across product, design and regulated environments connects accessibility with real journeys and everyday delivery.
Strategy & Transformation
Governance, ownership and supplier requirements.
ExploreService & Experience Design
Accessible interactions, components and design systems without compromising the experience.
ExploreProduct & Innovation
Accessibility in roadmaps, delivery workflows and everyday decisions.
Explore
Get in touch
Let’s discuss your accessibility programme.
Whether you need a first assessment, focused improvement work or ongoing support, we can help shape the right starting point.