Digital Accessibility / Legislation
Digital accessibility legislation.
Understand your responsibilities without the legal noise.
European Accessibility Act
What it is, and what it means for financial services.
The European Accessibility Act establishes common accessibility requirements for certain products and services across the EU, including areas relevant to consumer banking services. Whether and how it applies depends on the specific products, services and markets involved.
Practical areas to consider
- Digital banking services
- Authentication and identification
- Payments
- Customer information
- Electronic documentation
- Websites and mobile services
- Customer support channels
- Ongoing accessibility maintenance
- Governance
- Supplier management
- Conformity documentation
Accessibility in these areas is rarely a one-off exercise. It tends to require ongoing attention to journeys, documentation, internal processes and suppliers.
What happens when requirements are not met?
Requirements are subject to national supervision and enforcement. Depending on national legislation and circumstances, organisations may be required to correct non-compliant products or services, and national rules may provide for penalties.
Standards and guidance
The technical foundation behind the requirements.
Legislation sets the obligation, standards describe what conformance looks like, and guidance helps teams implement it.
WCAG
The Web Content Accessibility Guidelines are the internationally recognised standard for digital accessibility and the technical basis referenced by most accessibility legislation.
EN 301 549
The European standard for accessibility requirements for ICT products and services, referenced by the European Accessibility Act and public sector accessibility rules.
National requirements
Individual countries may set their own implementing rules, supervisory bodies and timelines alongside the EU framework.
The information on this page is provided for general informational purposes and does not constitute legal advice. Specific obligations should be assessed in relation to your organisation, product, service and jurisdiction.
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