Services

Make accessibility operational

A-23A helps financial organisations assess accessibility, improve critical customer journeys and maintain accessibility as products and services evolve.

Assess

Understand where accessibility breaks down.

We evaluate accessibility across the areas that shape real customer experience — not only isolated pages, but the financial journeys, products, documents and workflows behind them.

What we assess

  • Critical customer journeys
  • Digital banking
  • Onboarding
  • Authentication
  • Payments
  • Forms and calculators
  • Pension journeys
  • Insurance journeys
  • Customer portals
  • Documents, PDFs and statements
  • Design systems and components
  • Existing accessibility findings
  • Supplier workflows
  • Governance

Beyond a list of failures

The output is more than a list of WCAG issues. We help clarify risk, identify underlying causes, define ownership and translate findings into practical priorities for improvement.

Improve

Fix what matters — at the source.

Improvement work is prioritised around customer, regulatory and business impact, and addressed at the level that creates lasting change.

Where we help

  • Accessible customer journeys
  • UX/UI improvements
  • Component remediation
  • Design system improvements
  • Accessible forms
  • Document remediation
  • Content improvements
  • Development guidance
  • Process improvement
  • Supplier requirements
  • Training
  • Governance

Systemic, not superficial

Instead of repeatedly fixing the same issue page by page, we help organisations address the component, process or design decision that created it.

Maintain

Keep accessibility part of everyday delivery.

A-23A provides an ongoing managed service, giving financial organisations continuous access to accessibility expertise as products, content, customer journeys and teams change.

What ongoing support includes

  • Accessibility health checks
  • Release reviews
  • Critical journey reviews
  • Validation of previous fixes
  • Document review
  • Expert product support
  • Governance follow-up
  • Reporting
  • Accessibility guidance

The objective

Continuous expert oversight without requiring your organisation to build an entire accessibility function internally.

Let's discuss your accessibility programme.

Whether you need a first assessment, focused improvement work or ongoing support, we can help shape the right starting point.

Talk to us about your accessibility programme